Frequently Asked Questions

• How do we find the driver after arriving?

  At the airport, a representative of Alltravel will meet you in the arrivals area. Please look out for the driver with your name on the board. As you come through the sliding doors from baggage reclaim please follow the barrier round to your left. Ahead of you and to your right you will see a yellow line on the floor “reps waiting area� just on the opposite side of the tourist office. If you do not find the driver out of the arrivals please phone us ; [00 351] 965662246 or [00 351] 968317170

• How do I pay?

  You pay to the driver; in cash euros.

• Do you have children’s seats, baby seats, infant carriers?

  Yes, subject to availability children seats are free of charge, they must be reserved at the time of booking the transfer.

• Is the transfer direct or do we stop en-route?

  Transfers are direct, door-to-door.

• Does the driver speak English?

  All our drivers speak English.

• Do I have to share a vehicle with other people?

  Not unless you invite them.

• What happens if the flight is delayed?

  If your flight is delayed, there is no need to worry – we always confirm flight directly with Faro airport and will be waiting until you arrive.

• Can I book the return trip from my destination?

  Yes, by Internet www.airport-transfers-faro.com, or by phone (00351) 965662246

• Are the passengers insured?

  All drivers, passengers and vehicles are fully licensed and insured by the DGT/DGV

• How long is the trip between airport and destination?

  Please check on the pricelist distance chart and estimated transportation time from Faro airport to the resorts in the Algarve region, Portugal and Spain

• How long will the driver wait for us to clear customs?

  The driver will normally wait for 60 minutes before making enquiries with the airline, immigration and making a paging call. Only after all this and if there is no sign of the passengers will the driver leave the airport. If you are delayed in customs or baggage for more than 30 minutes after arrival please call our office on [00 351] 965662246 to ensure that the driver will wait for you.

• Can we use the drivers’ phone?

  Yes, charges are by minute

• We have lots of luggage, a mountain bike, a golf bag – will there be room?

  Each passenger has an allowance of one suitcase and one board/ski bag. If you are bringing a mountain bike please notice us in the message box in the booking form or to the contact page.

• Can we stop off at the supermarket en-route?

  By prior arrangement on a private transfer only, although not at peak times – a supplement may be applicable.

• How far in advance do airport pick-ups need to be booked?

  Normally we require 24 hours notice.

• How many passengers can travel in one of your cars?

  Only a maximum of four people can travel in a standard sized car, mini buses are available at an increased cost. This includes small children who count as one passenger for insurance purposes.

• Do you offer tours?

  Yes, please tell us what kind of tour you want to make in the special request and we will give an quotation Frequently Asked Questions- airport transfers faro airport